Support
Stuck? Found a bug? Have a feature request? One human, one inbox.
Typical response within 1–2 working days (Swiss time zone). When reporting a bug, include:
- Device model + iOS version
- App version (Settings → About)
- What you did, what you expected, what happened
- Screenshot if it's visual
Frequent questions
Can I get a refund?
Halvy Pro is sold through the App Store. Refund requests go through Apple: Settings → Apple ID → Purchase History → Report a Problem. Apple usually decides within 48 hours.
How do I delete my account?
In the app: Settings → Account → Delete account. We delete your data within 30 days. If you can't access the app, email us from the address tied to the account.
Is my data really in the EU?
Yes. PocketBase + backups are hosted on a VPS in Germany. Crash reports (Sentry) are on EU infrastructure. See the Privacy Policy for the full sub-processor list.
When will Android / Web ship?
iOS first. Android & Web are on the roadmap once iOS is stable. Join the waitlist on the home page to be notified.
Roadmap & bug tracker
The roadmap and known issues live on GitHub. If you're a developer and want to file a detailed report or check what's in progress, drop us a line for the link.